Last updated: December 4, 2025
At BATEKO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services and website.
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Billing and payment information
- Account credentials and preferences
- Communication records with our support team
- Domain registration information
Usage Information
We automatically collect certain information when you use our services:
- IP address and location data
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referral sources and exit pages
- Device information and screen resolution
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. See our Cookie Policy for detailed information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our hosting services
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send important service updates, billing notifications, and marketing communications (with your consent)
- Security: To protect against fraud, abuse, and unauthorized access
- Legal Compliance: To comply with legal obligations and enforce our terms of service
- Analytics: To analyze usage patterns and improve our services
- Marketing: To provide personalized content and offers (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for billing
- Email service providers for communications
- Analytics providers for website optimization
- Customer support tools
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure data centers with physical security
- Regular security audits and monitoring
- Access controls and authentication systems
- Regular backups and disaster recovery procedures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Portability
You can request access to your personal information and obtain a copy in a portable format.
Correction
You can request correction of inaccurate or incomplete personal information.
Deletion
You can request deletion of your personal information, subject to legal requirements.
Restriction
You can request restriction of processing in certain circumstances.
Objection
You can object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
You can withdraw consent for processing based on consent at any time.
To exercise these rights, please contact us using the information in our Contact Us page.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our use of cookies, please see our Cookie Policy.
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses.
10. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
You can also visit our Contact Us page for additional ways to reach us.